Kỹ năng mềm – “bài toán khó” của người Việt trẻ
Human Relations Skills
- Sensitivity to others
- Treating people fairly
- Listening intently
- Communicating warmth
- Establishing rapport
- Understanding human behavior
- Empathy
- Tactfulness
- Cooperative team member
- Avoiding stereotyping people
- Feeling comfortable with different kinds of people
- Fun person to work with
- Treating others as equals
- Dealing effectively with conflict
- Helping clarify misunderstandings
- Creating an environment of social interaction
Helping Skills
- Helping people
- Patient with difficult people
- Responsive to people’s feelings and needs
- Counseling/Empowering
- Encouraging people
- Assisting people in making decisions
- Enhancing people’s self-esteem
- Working effectively with those often ignored or considered undesirable
- Letting people know you really care about them
- People sense you feel what they’re feeling
- Helping people help themselves
- Encouraging others to expand and grow
- Facilitating self-assessment and personal development
Training/Instructing Skills
- Instilling the love of a subject
- Perceptively answering questions
- Explaining difficult ideas and concepts
- Creating a stimulating learning environment
- Enabling self-discover
- Encouraging creativity
- Effectively using behavior modification
- Teaching at the student’s or group’s level
- Training people at work
- Developing training materials that enhance and speed up learning
- Keeping classes interesting
- Presenting interesting lectures
- Creating the sense of being part of a caring group
- Assessing learning styles of individuals and tailoring training
- Presenting written or spoken information in a logical step-by-step fashion that builds a solid foundation for future learning
- Sensing when people aren’t
“getting” it
- Being able to rephrase points so people “get” it
- Quickly establishing rapport with a group
- Developing and effectively using audio-visual aids
- Maintaining productive group
discussions
Leadership Skills
- Leader
- Motivating/Inspiring people
- Getting elected/getting selected as a group leader
- People believe in you/trust you
- Causing change
- Stirring people up
- Making difficult decisions
- People are motivated to follow your lead and recommendations
- Fighting the establishment or unfair policies
- Accepting responsibility for failures
- Decisive in crisis situations
- Sound judgment in emergencies
- Settling disagreements
- Open to other people’s ideas
- A person of vision
- Getting others to share your vision
- Recognizing the need for change and willing to undertake it
- Perceived as a person with high integrity
- Recognizing windows of opportunity
- Recognized as one worthy of taking the lead
- Sensing when to compromise and when to fight
- Reputation for being highly reliable and taking on new responsibilities
- Giving credit to others
Managing Skills
- Seeing the big picture
- Completing projects on time
- Setting priorities
- Breaking through the red tape
- Organizing projects and programs
- Managing projects
- Establishing effective policies/procedures
- Negotiating and getting desired results
- Working closely and smoothly with others
- Gaining trust and respect of key people
- Making effective recommendations
- Anticipating problems and issues and preparing alternatives
- Taking the initiative when opportunity appears
- Effectively overseeing a myriad of details
- Handling details well without losing sight of the big picture
- Responsive to other’s needs
- Finding and obtaining the resources necessary for a task
- Making those above me look good
- Getting people at all levels to support and implement decisions which have come down from the top
- Implementing new programs
- Working effectively with superiors and people in other work units
- Gaining the cooperation of people or groups even when not possessing authority over them
- Turning around negative situations
- Obtaining allies
Supervising Skills
- Getting maximum output from people
- Understanding human motivation
- Developing a team that truly works together
- Training and developing staff
- Encouraging people to seek personal and professional growth
- Developing a smooth functioning organization
- Effectively disciplining when necessary
- Creating an environment for people to trust and respect each other
- Supervising difficult people
- Delegating work effectively
- Knowing the strengths and weaknesses of others
- Consistently recruiting and hiring good promotable people
- Holding profitable meetings
- Increasing morale
- Staying in touch/ Communicating with staff
- Mediating
- Effectively cross-training staff
- Encouraging people to want to do their best
- Helping people become all they are capable of
- Reducing turnover
- Minimizing complaining and backbiting
Persuading Skills
- Influencing others’ ideas and attitudes
- Mediating between groups
- Obtaining consensus among diverse groups
- Effectively selling ideas to top people
- Getting people to change their views on long-held beliefs
- Getting people to value something not previously valued
- Getting departments or organizations to take desired action
- Getting people/clients/ customers to reveal their needs
- Really listening to people and sensing their true needs
- Developing a strong knowledge base so questions can be answered
- Selling yourself, products, services, and ideas to others
- Closing a deal
- Gaining support from those impacted by decisions/changes
- Helping people see the benefits of a course of action
Speaking Skills
- Holding the attention of a group
- Strong, pleasing voice
- Clear enunciation
- “Reading” a group
- Impromptu speaking
- Thinking quickly on your feet
- Telling stories
- Using humor
- Handling questions well
- Getting a group to relate to you
- Coming across as sincere and spontaneous
- Making convincing arguments
- Providing clear explanations of complex topics
- Presenting ideas in a logical, integrated way
Numerical Skills
- Solid ability with basic arithmetic
- Multiplying numbers in your head
- Figuring out “story” problems
- Adding long columns of figures
- Figuring out percentages
- Recognizing patterns and relationships in numbers
- Gaining lots of valuable information from graphs, tables, and charts
- Quickly spotting numerical errors
- Sensing when an answer or number could not logically be correct
- Storing large amounts of numerical data in your head
- Making decisions based on numerical data
- Making rough calculations/ estimates in your mind
- Analyzing statistical data
Office Skills
- Making arrangements
- Scheduling
- Expediting
- Concentrating on details
- Efficient with paperwork
- Using the telephone to get things done
- Knowing how to get information
- Organizing an office
- Creating systems for data storage/retrieval
- Memory for detail
- Quickly spotting errors
- Thorough understanding of regulations and procedures
- Cutting through the red tape to achieve a goal
- Expert at using and manipulating the system to resolve a problem
- Processing information accurately
- Pleasant phone voice
- Learning office procedures quickly
- Operating business machines
- Proofreading, correcting
Mechanical and Tool Skills
- Inventing
- Improvising with a machine or tool
- Assembling/Building/Installing
- Precision work
- Operating power tools
- Using hand tools
- Operating machinery/equipment
- Driving cars, trucks, and equipment
- Fixing and repairing
- Troubleshooting/Diagnosing problems
- Figuring out how things work
- Drafting/Mechanical drawing
- Understanding manuals/diagrams
- Mechanical ability
- Understanding electricity
- Reading gauges/instruments
Idea Skills
- Imaginative
- Conceiving and generating ideas
- Improvising
- Innovative
- Creative
- Inventing
- Conceptualizing
- Synthesizing and borrowing ideas, and creating something new
- Seeing the big picture
- Developing new theories
- Recognizing new applications for ideas or things
- Open to new ideas from others
- Able to look beyond the way things have been done in the past
- Refusing to become fixated on a single idea and looking for better ideas
- Seeing things others don’t see
- Finding ways to improve things
- Bringing together two distinct concepts to produce something original
Writing Skills
- Overall writing ability
- Writing clear concise sentences
- Grammatically correct writing
- Strong versatile vocabulary
- Developing a logical, well- organized theme
- Vividly describing feelings, people’s senses, and things
- Stirring up people’s emotions
- Creating living, real, believable characters
- Developing logical and persuasive points of view
- Summarizing and condensing written material
- Editing, strengthening, tightening someone’s writing
- Humorous writing
- Simplifying scientific and technical material
- Making “dry” subjects interesting
- Writing
– Letters
– Memos
– Reports
– Position papers
– Research reports
– News articles
– Speeches
– Manuals
– Proposals for funding
– Poetry
– Song lyrics
– Fiction
– Satire
– Slogans
– Advertising
Planning Skills
- Planning problems and projects
- Setting attainable goals
- Determining priorities
- Forecasting/Predicting
- Scheduling effectively
- Making persuasive recommendations
- Using facts while trusting gut feelings
- Time management
- Accurately predicting results of proposed action
- Accurately assessing available resources
- Anticipating problems before they develop
- Anticipating reactions of people and sensing whether they will support a proposal
- Finishing projects on time
- Sensing whether a project or program will work and making appropriate recommendations
- Developing alternative actions in case the primary plan doesn’t work as expected
- Developing innovative methods and techniques
- Predicting where bottlenecks can occur and preparing workable plans to get around the bottlenecks
- Considering all the details of a project, even the smallest
Organizing Skills
- Organizing/Planning events
- Organizing offices
- Organizing systems
- Organizing people to take action
- Organizing data/information
- Making sure people are in the right place at the right time
- Organizing enjoyable and memorable happenings
Problem Solving and
Troubleshooting Skills
- Anticipating problems
- Solving problems
- Untangling messes
- Bringing order out of a chaotic situation
- Determining root causes
- Intuitively sensing where the problem is and usually being right
- Recognizing and resolving problems while they are still relatively minor
- Able to come in and take control of a situation
- Selecting the most effective solution
- Improvising under stress
- Helping a group identify solutions
- Not stopping with the first “right” answer that comes to mind
- Handling difficult people
- Staying calm in emergencies
- People have confidence that now you’re here, things will be taken care of
Financial Skills
- Developing a budget
- Staying within budget
- Finding bargains
- Estimating costs
- Negotiating financial deals
- Recognizing money-making opportunities
- Ability to buy low and sell high
- Managing money/ making money grow
- Setting financial priorities
- Develop cost cutting solutions
- Understanding economic principles
- Eye for a profit
- Gut feeling for financial trends
- Ability to get financing
Body Skills
- Finger and hand dexterity
- Eye-hand coordination
- Physical coordination
- Quick reflexes/reactions
- Walking long distances
- Standing for long periods
- Strong arms/legs/back
- Running, jumping, and throwing
- Lifting/carrying
- Physical endurance
- Steady hands
- Sorting things
- Depth perception
- Working quickly with hands and fingers
- Sense of taste, smell, hearing, touch, and rhythm
- Able to see/spot things others miss
- Skilled at sports
- Control over your body
- Enduring pain or discomfort
Observing Skills
- Intuitive
- Highly observant of surroundings
- Long memory of scenes once observed
- Hearing/feeling/seeing things others are unaware of
- Perceptive/sensitive/aware
- Picking up on people’s feelings, reactions, and attitudes
- Eye for fine/small details
- Spotting slight changes in things
- Recalling names and faces of
people
Researching and
Investigating Skills
- Working on research projects
- Researching in the library
- Knowing how to find information
- Able to sift important information from unimportant
- Investigating
- Tracking down information
- Following up on leads
- Organizing large amounts of data and information
- Keeping an open mind
- Summarizing findings
- Designing research projects
- Discovering new things or phenomena
- Relentlessly seeking an answer
- Developing new testing methods
- Gathering information from people
- Producing surveys or questionnaires
- Identifying relationships
- Detecting cause and effect relationships
- Collecting data
- Using statistical data
- Weaving threads of evidence together
- Developing hypotheses
- Extracting pertinent information from people
Performing Skills
- Poised and confident before groups
- Showmanship
- Responsive to audience moods
- Making people laugh
- Getting an audience involved with you
- Getting an audience to relate to you
- Powerful stage presence
- Getting an audience enthusiastic or excited
- Eliciting strong emotions from an audience
- Stirring up an audience to take some type of action
- Entertaining an audience
- Playing musical instruments
- Dancing
- Acting
- Singing
- Modeling
- Poetry reading
Analyzing Skills
- Interpreting/evaluating data
- Evaluating reports and recommendations
- Analyzing trends
- Accurately predicting what will occur based on facts, trends, and intuition
- Designing systems to collect or analyze information
- Weighing pros and cons of an issue
- Simplifying complex ideas
- Exposing illogical thinking
- Seeing both sides of an issue
- Synthesizing ideas
- Clarifying problems
- Diagnosing needs/problems
- Breaking down principles into parts
- Constantly looking for a better way
- Identifying more efficient ways of doing things
- Getting to the heart of an issue
Artistic Skill
- Excellent taste
- Artistic
- Sense of color combinations
- Sense of beauty
- Drawing scenes/people
- Painting
- Depth perception
- Envisioning the finished product/sensing how it will all come together
- Sense of proportion and space
- Envisioning in three dimensions
- Spatial perception
- Designing visual aids
- Calligraphy/lettering
- Appreciating and valuing fine works of art
- Capturing a feeling, mood, or idea through photography, drawing, sculpting, cartoons, music, etc
- Developing visually pleasing things
- Applied sense of color, shape, design
- Conceiving visual representations of ideas and concepts
- Sensing what will work and look right
- Sensing what people will appreciate
- Working well with artistic people
- Producing high quality mechanical and line drawings
- Understanding the difference between good and great art